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What Good is a Plan No One Knows About
by
Jonathan Bernstein
The classic and all-too-common mistake on the part of the governmental official is that MOST of the people who will be impacted by the plan HAVE NO ADVANCE IDEA of how it will affect them.
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How To Manage Citizen Concern
by
Jonathan Bernstein
The following case history is an amalgam of real-life situations with which I've been acquainted. The object is to demonstrate the "wrong way" and the "right way" to manage citizen concern about a corporate mistake.
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Making Amends
by
Jonathan Bernstein
When handling a crisis, making a public amends can mean all the difference between success and failure.
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Ignoring Wall Street Rumors
by
Jonathan Bernstein
The power of rumors to cause crises should never be underestimated. This case history, taken from my own experiences as a professional crisis manager, provides an example of an organization that got it all wrong.
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Mystery Shopping to Prevent Crises
by
Jonathan Bernstein
Businesses that are highly focused on customer service have long employed people to secretly shop as if they were actual customers or clients, and then report their perceptions to management. This can then be used to prevent potential crises long before they occur.
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The H1N1 Effect
by
Jonathan Bernstein
When faced with perceived health risks, consumers make purchasing decisions about a given product based on fear, conjecture and media hype versus the facts concerning the actual risk. How can you prevent this effect from harming your business? Read on!
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Acquisition - A Good News Crisis
by
Jonathan Bernstein
A very typical crisis with which both bad and good news can be associated is a large business acquisition/merger/takeover. How well it's handled, from a crisis/issues management perspective, can make that "decisive difference for better or worse."
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Making a Crisis Worse - The Biggest Mistakes in Crisis Communications
by
Jonathan Bernstein
All businesses are vulnerable to crises. You can't serve any population without being subjected to situations involving lawsuits, accusations of impropriety, sudden changes in company ownership or management and other volatile situations.
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Prevent Crises by Protecting Your Mobile Device
by
Jonathan Bernstein
Mobile device security is often overlooked, and can easily lead to crisis. Is your organization opening itself up to crisis by not protecting information on cell phones and PDA's?
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Crisis Management Measures - Reduce Risks and Prevent Crisis
by
BMA Editorial Team A
Crisis management measures are important in any kind of business. This is because they are considered as the backbone of any business management program.
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Toxic Mold Crisis Management
by
Jonathan Bernstein
Almost anyone responsible for building or maintaining a structure could be vulnerable to allegations of negligence in regards to mold prevention or treatment. If you fall into this category, now is the time to prepare your crisis management strategy.
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Plan for the Emerging Workforce Crisis
by
BMA Editorial Team A
Do you have a plan for the emerging workforce crisis? This article will provide you with information that can help your managers and business leaders develop a strategy for recruiting, hiring and retaining top performing employees.
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Is a Crisis Management Company Necessary?
by
BMA Editorial Team A
The use of an effective crisis management company will cost money, as with most services, but the cost for hiring the company will be significantly less than the cost for the business should a crisis happen.
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Does A Small Business Really Need Crisis Management Plans
by
BMA Editorial Team A
Having crisis management plans in place for any type of business is paramount to their longevity, as by always preparing for the worst case scenario, you can ensure that should a crisis happen, you a fully prepared to carry on with your business in one way or another.
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Managing Your Emotions after a Layoff
by
Julie Fuimano
An article of 1072 words offering coaching tips and describing the three phases and corresponding emotions to expect after a layoff
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